Carta Vieja Merlot

How to Return?

The Wine Company want all customers to be completely satisfied with your purchase. If you decide that the item you have ordered is not correct or you no longer need it if you wish to return you may do so. We accept all returns within 30 days of purchase for a full refund or exchange. This is providing the product is unused, in its original packaging and contains the receipt. To avoid damage on the return the goods also need to be packed securely. If you still have the packaging you received the item in this would be ideal to return them in.

To return an unwanted item
Your order will include a return form. If you need to return an order please send it to the address below and include the form.

LA Drinks- The Wine Company
3 Silverwood Industrial Area
Lurgan
BT66 6LN

If you misplace the form you can return the item along with the following information.

Name
Order Number (On email)
Address
Contact phone Number
Reason for return
Whether you want a refund or exchange

When returning items please use Royal mail or a courier of your choice and request a proof of postage. We cannot cover the cost of postage back to us. Once returned we will credit the payment method used to make the purchase within 2 working days and up to the full value of the original purchase. (Please note that it can take longer for credit and debit cards to appear in your bank account- this depends on your banks policy and is out of our control. For exchanged items, they will be shipped within 2 days of received item.

Damaged Items
If your order or part of your order has been damaged on delivery we will need photographic evidence prior to compensation to the loss. Compensation will amount no more than the original price of the product in question and may not include the shipping cost depending on the particular set of circumstances. Any full or part refund will be at our discretion.

All returns should be sent to:
LA Drinks- The Wine Company
3 Silverwood Industrial Area
Lurgan
BT66 6LN